FAQ's

Why isnt my order going through?

If you're ordering at work behind a proxy server, you may be blocked from ordering due to security settings. Please send us an e-mail or give us a call with your requirements! Your credit card company may also be blocking the order due to them thinking you are travelling out of state. If this is the case, you will need to contact your credit card provider and then, give it another try.

 

What are your office hours?

Our office hours are 9:00am - 5:00pm eastern time Monday-Friday

 

Where do your items ship from?

90% of our items ship from Quebec, Canada. The rest from Florida. If an item is shipped from the US. We take care of all duties and brokerage BEFOREHAND so that you are not left with any special surprises upon receipt :).


 

Is it safe to use my credit card?

Absolutely. We have taken every precaution to make your transactions secure. Our Internet site utilizes industry-standard security measures, including SSL (Secure Sockets Layer). All account information submitted to us is safely isolated from unauthorized Internet access. Also, we are partnered with Paypal: the world's leading online payment provider.

 

Is shipping really free over $750 even if the items are super heavy?

Yes, but the free shipping is valid for Canadian residents.

 

How long will it take to receive my order?

In Canada, most orders will take 5-7 business days to arrive.

 

Do I have to pay sales tax or duty fees?

Both GST and PST will only apply to residents of Quebec where we are registered. GST will be charged to the remainder of Canada but not to any US state or the rest of the world. HST will be charged to Nova Scotia, New Brunswick and NewFoundland. This may change as tax laws continue to change in Canada.

 

How can I pay for my order?

We accept Visa, Master Card, and Paypal.

 

How much will my shipping charges be?

During the order process, you will be given a list of different shipping methods from which you can pick the one that suits you. The total cost of goods and the cost of shipping as well as sales taxes if applicable are clearly displayed at the final checkout. Unfortunately, we can not control customs or duties charges for orders shipped outside of Canada.

 

What if I need to return my order?

You may return an item in its original condition for a refund or credit within 30 days of receiving.

Return shipping charges will not be refunded.

If you profited from free shipping upon ordering and are returning items - you will be charged a 15% restocking fee as we were charged a non refundable shipping charge.

All returns must be accompanied by the packing slip and an rma #.(This is the paperwork that comes with your order). If no packing slip is included, please contact us. After a return has been received, it will take 1-2 weeks to process. If using a credit card, refunds will be credited to your account. If paying by check or money order, a refund check will be mailed to you. We suggest using Insured freight for your protection.


 

Have questions we didn't answer?

If you have additional questions, please send us an e-mail or give us a call.